fortune99 | Terms and Conditions – Know Before You Play

1. Acceptance of Terms and Conditions

Welcome to fortune99. This document contains the terms and conditions ("Terms") governing the use of the website, mobile app, and all services provided by fortune99. Please read this document carefully and attentively.

By accessing or using any part of the Fortune99 platform — whether via the website, Android app, or iOS app — you automatically agree to be bound by all Terms stated here. If you do not agree with any provision of these Terms, please stop using the Fortune99 platform immediately.

Fortune99 reserves the right to amend, update, or replace any part of these Terms at any time. Notice of changes will be communicated via the platform and your registered email. Continued use of the platform after a change notice is considered acceptance of the updated Terms.

These Terms govern the relationship between you as the user and fortune99 as the service provider. Both parties have their respective rights and responsibilities, as clearly set out in this document.

2. Eligibility and Account Registration

To use fortune99 services, you must meet the following eligibility requirements:

At least 18 years or older at the time of registration. fortune99 takes the protection of minors and young people from gambling activities seriously.
Having full legal capacity to enter into a binding agreement under the laws applicable in your country of residence.
Not located in a geographic area where the use of the fortune99 platform is prohibited or restricted by local law.
Never previously banned or suspended from fortune99 due to policy violations.

Each user is only permitted to register one account only. Registering multiple accounts by the same individual is a serious violation of these Terms and may result in the immediate suspension of all associated accounts and forfeiture of any balances held within them.

During the registration process, you are required to provide truthful, accurate, and complete information. fortune99 reserves the right to request identity verification (KYC) at any time, including copies of your identification card, passport, or other supporting documents to verify your identity.

Providing false or misleading information during registration is a serious violation. fortune99 reserves the right to terminate accounts and withhold withdrawals if the information provided is found to be inaccurate.

3. Account Management

You are solely responsible for keeping your Fortune99 account username and password secure. Do not share your login credentials with anyone — including family members or close friends.

All activity that occurs in your account is your responsibility, whether or not you are aware of it. If you suspect unauthorised access to your account, please contact the fortune99 support team immediately for prompt security action.

Fortune99 provides a two-factor authentication (2FA) feature that is strongly recommended to protect your account. Enable it via the security settings in your account.

Personal information in your account can be updated through the profile section.
Changing your primary email address requires verification via both the old and new email.
Account closure can be done voluntarily by contacting customer support.
Accounts inactive for 12 consecutive months may be archived in accordance with Fortune99 policy.

4. Deposits and Withdrawals

Fortune99 accepts deposits via a variety of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and bank cards. All payment methods are processed securely using 256-bit SSL encryption.

Deposit Policy:

Minimum deposit: MYR 10 (varies by payment method).
Deposits must be made using a payment method in your own name. Deposits from third-party accounts are not accepted.
Fortune99 does not charge any deposit processing fees. The full amount sent will be credited to your account.
Credited deposits cannot be reversed once used for wagering activity.

Withdrawal Policy:

All withdrawals are processed within 24 hours for accounts that have completed KYC verification.
The minimum withdrawal is MYR 50 per transaction.
Fortune99 reserves the right to request additional verification documents before processing large withdrawals.
Withdrawals will be processed to the same payment method used for your deposit for fraud prevention purposes.
Any wagering requirements (rollover) associated with a bonus must be met before a withdrawal can be processed.

Withdrawals are processed promptly by fortune99. Any delays are typically caused by verification procedures on the part of the bank or payment provider, not fortune99.

5. Bonuses and Promotions

Fortune99 offers a wide range of promotions and bonuses to registered members. Each promotion has its own terms and conditions, clearly stated on the relevant promotion page. The following general conditions apply to all Fortune99 bonuses:

Every bonus is subject to specific wagering requirements (rollover) before a withdrawal can be made.
The welcome bonus may only be claimed once per new user.
Fortune99 reserves the right to cancel bonuses obtained through dishonest or rule-violating means.
Multiple accounts registered to repeatedly claim bonuses will be banned.
Bonuses cannot be transferred between accounts or to other players.
Fortune99 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

Before claiming any bonus, please read the wagering requirements carefully. Failure to meet the wagering requirements within the specified period will result in the bonus and any associated wins being forfeited.

6. Game Rules

All games offered at fortune99 are provided by licensed software providers and independently audited. Every game uses a verified Random Number Generator (RNG) to ensure complete fairness and randomness in every game outcome.

Technical issues arising during a gaming session, such as internet connection disruptions or software failures, will be resolved based on Fortune99's server records, which are considered final. Fortune99 is not liable for any losses resulting from technical disruptions beyond the platform's control.

Bets confirmed and accepted by the fortune99 server are final and cannot be reversed.
Wins resulting from a software glitch are void and will not be paid out.
Fortune99 reserves the right to void games and refund bets in the event of a serious technical disruption.
Players are responsible for ensuring their internet connection is stable before starting a gaming session.

7. Prohibited Activities

Fortune99 maintains a zero-tolerance policy against fraud, money laundering, and any form of platform abuse. The following activities are strictly prohibited and may result in account closure and legal action:

Registering more than one account to claim bonuses or privileges multiple times.
Using automated software, bots, or any automation system to play or place bets.
Colluding with other players to manipulate game outcomes.
Exploiting vulnerabilities or bugs in the software to gain an unfair advantage.
Using the fortune99 platform for money laundering or financing illegal activities.
Providing false or misleading information to fortune99 at any stage.
Placing risk-free wagers (arbitrage) using multiple accounts or through promotions.

Fortune99 uses advanced detection systems to identify suspicious activity. Accounts confirmed to be involved in prohibited activities will be closed immediately and all balances frozen pending further investigation.

8. Data Security and Privacy

Fortune99 is committed to protecting the personal and financial data of all users. We apply 256-bit SSL encryption to all data transmitted between your device and our servers. No payment information is stored directly in our systems.

The collection and processing of your personal data by fortune99 is as described in the Privacy Policy which forms part of these Terms. By using the fortune99 platform, you agree to the data collection practices as described in that Privacy Policy.

Your personal data will not be sold or shared with third parties without your consent, except as stated in the Privacy Policy.
Fortune99 may share required data with relevant authorities if mandated by law.
You have the right to request access to your personal data held by Fortune99.

9. Responsible Gaming

Fortune99 believes online entertainment should be enjoyed responsibly. We provide a range of tools and resources to help players manage their gaming habits in a healthy way:

Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
Loss Limit: Set a loss limit to prevent losses beyond what you can afford.
Time Limit: Set time reminders or session time limits to manage how long you play.
Voluntary Break: Take a break from the platform for a period of your choice, from 24 hours to several months.
Self-Exclusion: The option to permanently self-exclude from the platform if needed.

Fortune99 will not allow individuals who have enrolled in a self-exclusion programme to reopen their accounts before the designated period has ended. This policy is enforced without exception to protect the wellbeing of our players.

If you or someone you know is experiencing problems with gambling habits, please seek help immediately. fortune99 fully supports recovery efforts and can provide information on assistance resources upon request.

10. Limitation of Liability

Fortune99 makes every effort to ensure the platform operates without interruption at all times. However, we cannot guarantee that the service will always be available, error-free, or free from viruses and other harmful components.

To the extent permitted by applicable law, fortune99 and its directors, employees, and agents are not liable for:

Any indirect, incidental, or consequential loss or damage arising from use of the platform.
Losses arising from service disruptions, system failures, or cyberattacks beyond the control of fortune99.
Any act or omission by a third party, including game software providers or payment providers.
Changes to services that may affect your gaming experience.

11. Changes to These Terms

Fortune99 reserves the right to modify these Terms and Conditions at any time with reasonable notice to users. Notice of changes will be sent to your registered email and prominently displayed on the Fortune99 website.

If the changes are significant and affect your rights as a user, fortune99 will provide at least 14 days' notice before the changes take effect. Continued use of the fortune99 platform after the effective date of any changes constitutes your acceptance of the updated Terms.

We recommend reviewing this Terms and Conditions page from time to time to ensure you are always aware of the latest version. The date of the last update is always displayed at the top of this page.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of fortune99's services, our customer support team is ready to assist you.

You can reach the Fortune99 team via:

Support Email: [email protected]
Live Chat: Available 24/7 via the chat icon on the platform.
FAQ Page: Visit FAQ page for answers to frequently asked questions.

Fortune99 is committed to responding to all inquiries within 24 hours on business days. Complaints related to financial transactions will be prioritised and are expected to be resolved within 48 hours.

Fortune99 Terms and Conditions – Complete Platform Usage Guide

What These Terms Cover

Account Eligibility

Deposits & Withdrawals

Bonuses & Promotions

Data Security

Healthy Gaming

Prohibitions & Restrictions

Contents